There has been a considerable change in shopping habits with customers now using their mobile phones to search for products, read recommendations and purchase online. This has made it inevitable to find inventive ways to stay ahead of the trend when engaging with their customers.
Customers fall into three main categories:
Business strategy is to communicate with the middle group, to understand their issue and identify a way to resolve it. By constantly appraising feedback, you can reach potential detractors, re-engage them and keep them as customers
Voize Up shall provide the flexibility to share results for further analysis with;
The data can be used to identify parts of the customer journey that require attention and then take immediate action to offer the best experience possible for customers.By identifying trends, you are able to develop connections with our customers and identify opportunities within our own sphere of control by analyzing feedback
By utilizing Voize Up’s e-mail feature, survey invitations are sent via email. As soon as a delivery has been made, an automated trigger sends a survey link by email, allowing customers to give feedback at the point of experience.
This customer-friendly strategy has four main benefits:
To increase awareness of the email survey strategy, staff in-store can explain the process, as when people are made aware of marketing initiatives they are more likely to respond
The innovative e-mail survey solution strategy allows for almost real-time communication. The instant nature of the survey invitation being delivered to the customer helps to ensure that their feedback is completely relevant and accurate. We can guarantee really good results sending surveys via email and continue to build personal relationships with customers via this channel. Voize Up promises to ensure that your communication strategy makes you stand out from the crowd.